The consumer is the person who will ultimately buy and consume your product. The consumer determines what attributes are valued in a product. Value chain thinking focuses on what the consumer wants and then works with other businesses along the value chain to meet those needs. It creates 'demand pull' rather than 'supply push' – where businesses have thought about what they can produce and then pushed it out to the market.
Consumers are different to customers. The customer is how you reach the consumer – the next business in the chain. In order for your product to enter the market, you must understand and meet the needs of your customer.
To gain a competitive advantage you and all of the businesses in your product’s value chain must understand and respond to consumer knowledge and trends. Who is buying your product, why are they choosing that particular product and where are they purchasing it?
Knowledge and understanding of the customer and consumer and supplying a product they wish to buy is the key to a successful business.